Q1 What are the advantages of your products?
Our products are manufactured with quality and style in mind, so you get the best value for money.
Q2 How can I place an order at Ochnik?
Placing an order at Ochnik is easy. Browse our website, select the products you want to buy and click "Add to Cart". Go through the simple order fulfillment process, enter your shipping details and complete the payment to confirm your order.
Q3 What payment methods do you accept?
We accept various payment methods, including credit/debit cards and online payment platforms. You can be sure that your payment details are safe and protected during the transaction.
Q4 Do I have to pay for shipping?
We offer free shipping on all orders placed during the event, including all shipping costs related to returns, exchanges and additional deliveries.
Q5 Can I cancel/modify my order?
Unfortunately, we cannot cancel or modify your order during delivery, as we send your order details directly from the online store to our warehouse system, which speeds up delivery. You can refuse acceptance at any time, and the package will be automatically returned to us free of charge.
Q6 Can I exchange an item?
We offer free exchanges within 60 days, with no shipping costs for the exchange.
Q7 When will I receive a refund?
We will process your return and refund the money within 24 hours of receiving it at our warehouse. The refund will be processed using the payment method selected when placing the order.
Q8 What should I do if I entered the wrong address?
If the courier company is unable to deliver the package due to an incorrect name, surname, phone number or address, it will be automatically returned to us at no cost to you. After receiving the package at our warehouse, we will send you an automatic email and refund the full amount within approximately 24 hours.
Q9 Where is my order?
After placing your order, we will send you a confirmation email containing order details and the expected delivery date. You can also check the current delivery time here to see if there are any delays. Package tracking may take up to 2 business days. Has it been 48 hours since you placed your order and you still haven't received confirmation? Contact our customer service department.
Q10 How can I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number and instructions for tracking the package. This information will help you track the status and estimated delivery time of your order.
